Privacy Notice
Last Updated: March 30, 2026
This Privacy Notice explains how Duo Labs Inc. ("Haven") collects, uses, discloses, and otherwise processes personal data in connection with any specific product, service, or application that references or links to this Privacy Notice.
This Privacy Notice does not address our privacy practices relating to Haven job applicants, employees and other employment-related individuals, nor data that is not subject to applicable data protection laws (such as non-personal, company confidential information, or deidentified or publicly available information in certain jurisdictions). This Privacy Notice is also not a contract and does not create any legal rights or obligations not otherwise provided by law.
Our Role in Processing Personal Data
Data protection laws sometimes differentiate between "controllers" and "processors" of personal data. A "controller" determines the purposes and means (the why and how) of processing personal data. A "processor," which is sometimes referred to as a "service provider," processes personal data on behalf of a controller subject to the controller's instructions.
This Privacy Notice describes our privacy practices where we are acting as the controller of personal data. However, this Privacy Notice does not cover or address how our customers may process personal data when they use our services, or how we may process personal data on their behalf in accordance with their instructions where we are acting as their processor.
We primarily act as a controller of personal data we collect through our website (https://haventerminal.com), personal data we collect about representatives of our customers (such as name, contact information, professional information, account information, payment information, and feedback and support information that is used for managing our relationships with our customers), and limited analytics data collected from the Haven application (such as crash logs and information about what features are used).
We act as a processor on behalf of our customers for all data the Haven application sends to our servers, which is limited because the application stores code and chat history locally on our customers' systems. Haven does not intercept or modify any network traffic sent between customers' systems and customers' AI model providers. However, certain optional product features may send limited chat data to third-party AI service providers on Haven's behalf. For example, Haven may send but not store the first message in a chat session to a third-party AI provider to generate a summary title for that session. These features can be disabled in the Haven application's privacy settings. Answers to FAQs about data processing in connection with the Haven application are available here: https://docs.haventerminal.com/account/privacy.
Where we are acting as a processor, we recommend referring to the privacy notice of the customer with which you have a relationship for information on how they engage processors, like us, to process personal data on their behalf. In addition, we are generally not permitted to respond to individual requests relating to personal data we process on behalf of our customers, so we recommend directing any requests to the relevant customer.
Our Collection and Use of Personal Data
The categories of personal data we collect depend on how you interact with us and our services. For example, you may provide us your personal data directly when you sign up for our mailing list, register for an account, make a payment, post a review, or otherwise contact us or interact with us.
We also collect personal data automatically when you interact with our websites and other services and may also collect personal data from other sources and third parties.
Personal Data Provided by Individuals
We collect the following categories of personal data individuals provide us:
Contact Information, including first and last name, email address, and communication preferences. We use this information primarily to fulfill your request or transaction, to communicate with you directly, and to send you marketing communications in accordance with your preferences.
Professional Information, including job title, company name, professional background, and the nature of your relationship with us. We use this information primarily to fulfill your request or transaction, to determine how we communicate with you, to administer your account, to provide you with our services, and for customer support purposes.
Account Information, including first and last name, email address, profile image, account credentials or one-time passcodes, and the products or services you are interested in, purchased, or have otherwise used. We use this information primarily to administer your account, provide you with our products and services, communicate with you regarding your account and your use of our products and services, and for customer support purposes.
Payment Information, including payment card information, billing address, and other financial information (such as, routing and account number). Please note that we use third-party payment providers to process payments made to us. We do not retain any personally identifiable financial information, such as payment card number, you provide these third-party payment providers in connection with payments. Rather, all such information is provided directly by you to our third-party payment providers. The payment provider's use of your personal data is governed by their privacy notice.
Feedback and Support Information, including the contents of custom messages you choose to send us through the forms, customer support chat platforms, including online live chat or automated chat functions, email addresses, or other contact information we make available for customer support (including through the use of automated or artificial intelligence tools provided by us or our third-party providers). We use this information primarily to investigate and respond to your inquiries, to communicate with you, and to improve our products and services. This category of personal data does not include chats or chat history outside of designated customer support channels, including chats or chat history from the Haven application (which are stored locally in our customers' systems by default).
Personal Data Automatically Collected
We, and our third-party partners, automatically collect information you provide to us and information about how you access and use our website, products and services when you engage with us. We typically collect this information through the use of a variety of our own and our third-party partners' automatic data collection technologies, including (i) cookies or small data files that are stored on an individual's computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, mobile SDKs, location-identifying technologies and logging technologies.
We, and our third-party partners, use automatic data collection technologies to automatically collect the following data when you use our website, products and services or otherwise engage with us:
Information About Your Device and Network, including the device type, manufacturer, and model, operating system, IP address, browser type, Internet service provider, and unique identifiers associated with you, your device, or your network. On our website, we may employ third-party technologies designed to allow us to recognize when two or more devices are likely being used by the same individual.
Information About the Way Individuals Use Our Services and Interact With Us:
For our website, this includes the site from which you came, the site to which you are going when you leave our website, how frequently you access our website, browsing behavior, and actions you take on our services. We may employ third-party technologies designed to allow us to collect detailed information about browsing behavior and actions that you take on our website.
For the Haven application, this is limited to information about how and when you use the application, what features of the application you use, errors or issues you may experience (including through the recording of crash logs), and similar analytics data.
Information About Your Location, including general geographic location that we or our third-party providers may derive from your IP address.
Personal Data from Other Sources and Third Parties
We may receive the same categories of personal data as described above from the following sources and other parties:
Single Sign-On: We may provide you the ability to log in to our services through certain third-party accounts you maintain (e.g., tokens to identify you).
Other Customers: We may receive your personal data from our other customers, such as through a referral.
Social Media: Profile information and any other information you permit the social network to share with third parties when you interact with our services via social media.
Advertisers, Influencers, and Publishers: Information regarding successful engagement with advertisements for our services.
Integration Partners: Confirmation regarding whether you are an existing customer of their services when you leverage third-party integrations.
Service Providers: Analytics and marketing providers that collect personal data on our behalf.
Additional Uses of Personal Data
In addition to the primary purposes described above, we may also use personal data to:
Fulfill contractual obligations or facilitate payments;
Manage our organization and day-to-day operations;
Communicate with you regarding feedback, inquiries, or complaints;
Verify your identity and entitlement to our products;
Market our products and services to you, including through email;
Identify and analyze how you use our products to improve features and functionality;
Detect, prevent, and investigate security incidents or illegal activity;
Comply with contractual and legal obligations.
Note on AI Training: We do not use customer data, including any customer personal data, processed through the Haven application for purposes of training or fine-tuning our or our third-party providers' artificial intelligence or machine learning models. However, if a customer chooses to share data with an integration partner, the customer's contract with that third party governs their use of data.
Our Disclosure of Personal Data
We disclose or otherwise make available personal data in the following ways:
To Marketing Providers: To coordinate advertisements and communications.
To Ad Networks and Advertising Partners: To deliver personalized content and inform targeted advertising.
To Integration Partners: When you activate specific integration features.
To Service Providers: Third parties performing services on our behalf (e.g., analytics).
In Connection with a Business Transaction: In the event of a merger, acquisition, or sale of assets.
To Facilitate Legal Obligations and Rights: To comply with laws, respond to lawful requests, or protect the health and safety of our customers and the public.
Your Privacy Choices
Communication Preferences
Email: You can stop receiving promotional emails by clicking the "unsubscribe" link. You cannot opt-out of service-related emails (e.g., account verification).
Automatic Data Collection Preferences
Most browsers and devices allow you to change settings to limit automatic data collection technologies. Please note that blocking these may negatively impact your experience or prevent certain features from working properly.
Targeted Advertising Preferences
You may exercise control over personalized ads through device-specific programs (Apple App Tracking Transparency, Android Ads Personalization) or industry programs like the Digital Advertising Alliance and the Network Advertising Initiative.
Children's Personal Data
Our services are not directed to children under the age of 13. If we learn that any personal data we collect has been provided by a child under 13, we will promptly delete that data. If you believe we have such data, please contact us at support@startpinch.com.
Updates to This Privacy Notice
We may update this Privacy Notice from time to time. When changes are made, we will update the "Last Updated" date at the top. Material changes will be notified via email or prominent posting on our website.
Contact Us
If you have any questions or requests in connection with this Privacy Notice or other privacy-related matters, please contact us at: support@startpinch.com.